JOINT STATEMENT BY CENTRAL BANK OF NIGERIA & NIGERIAN COMMUNICATIONS COMMISSION ON

PRICING OF UNSTRUCTURED SUPPLEMENTARY SERVICE DATA  (USSD) SERVICES

Following the protracted disagreements between Mobile Network Operators (MNOs) and Deposit Money Banks (DMBs) over  the appropriate USSD pricing model for financial transactions, resulting in the accumulation of outstanding fees for USSD services rendered valued at N42billion, leading to threat of service withdrawal by the MNOs, critical stakeholders have now agreed on a new pricing framework for unstructured supplementary service data(USSD). This development is contained in a joint statement issued by the Head, Corporate Communications                of the Central Bank of Nigeria(CBN) Osita Nwanisobi and the Director of Public Affairs(DPA)of  NCC, Dr. Ikechukwu Adinde, respectively.

USSD is a critical channel for delivering financial services, particularly for the underserved and/or financially excluded.

To resolve the lingering dispute and ensure uninterrupted services to customers on this channel, the Minister for Communications and Digital Economy , Dr. Isa Ali Ibrahim Pantami on March 15, 2021 chaired a meeting of key stakeholders to discuss an amicable resolution in the interest of the general public.

Represented at the meeting were the various MNOs, Association of Licensed Telecommunications Operators of Nigeria (ALTON), Association of Telecommunications Companies of Nigeria (ATCON), DMBs (represented by the Chairman, Body of Bank CEOs) and the sector regulators – Central Bank of Nigeria (CBN) and Nigerian Communications Commission.

After  comprehensive deliberations on the key issues, a resolution framework acceptable to all parties was agreed thus:

1.            Effective March 16, 2021, USSD services for financial transactions conducted at DMBs and all CBN – licensed institutions will be charged at a flat fee of N6.98k per transaction. This replaces the current per session billing structure, ensuring a much cheaper average cost for customers to enhance financial inclusion. This approach is transparent and will ensure the amount remains the same, regardless of the number of sessions per transaction.

2.            To promote transparency in its administration, the new USSD charges will be collected on behalf of MNOs directly from customers’ bank accounts. Banks shall not impose additional charges on customers for use of the USSD channel.

3.            A settlement plan for outstanding payments incurred for USSD services, previously rendered by the MNOs, is being worked out by all parties in a bid to ensure that the matter is fully resolved.

4.            MNOs and DMBs shall discuss and agree on the operational modalities for the implementation of the new USSD pricing framework, including sharing of Application Programme Interface (APIs) to enable seamless, direct and transparent customer billing.

5.            DMBs and MNOs are committed to engaging further on strategies to lower cost and enhance access to financial services. 

6.            With the above resolutions, the impending suspension of DMBs from the USSD channel is hereby vacated. Therefore, DMBs shall no longer be disconnected from the USSD channel.

Following the foregoing resolutions, the general public is reminded that the USSD channel is optional, as several alternative channels such as mobile apps, internet banking and ATMs may suffice for financial transactions.

The CBN and NCC shall continue to engage relevant operators and stakeholders to promote cheaper, seamless access to mobile and financial services for all Nigerians.