By Ron Chen, Senior Correspondent, ASEAN Region

A global leader of open telecom solutions, Radisys® Corporation is working with Etisalat UAE, branded as etisalat by e&, to showcase its intelligent home solution featuring the integration of the Radisys Engage Video Assistant (EVA) in the e& booth at GITEX GLOBAL 2022. The incorporation of Engage Video Assistant, the first-to-market, AI-based, 3-in-1 video bot, will highlight the advantages of adding a personalized touch to the intelligent home experience, as well as the ease of including video, voice and text allowing for stickier solutions. EVA enables communication service providers (CSPs) to create a more intimate experience for their customers using video responses by humans instead of computer-generated avatars.

Radisys Engage Video Assistant:                          

•          Enables one-on-one, personalized engagement with trusted corporate faces or brand ambassadors – like live video calls – while maintaining the brand’s authentic tonality, attitude and style.

•          Supports sticky customer relationships by delivering valuable responses from life-like video bots based on understanding customer intent and sentiment, allowing CSPs to differentiate their services from their competitors.

•          Provides answers to customer queries in natural, interactive language creating a sense of ease through emotional expressions and accurate responses in AI-based video responses.

•          Powers calibration of the 3-in-1 video bot solution catering to any business need through an interactive visual interface, intuitive components and an easy-to-use platform.

“etisalat by e& and Radisys are working in concert to launch a commercial intelligent home solution that integrates Radisys’ Engage Video Assistant with its intelligent home solution,” said Head of Media, Core and Applications Business, Radisys, Al Balasco. “etisalat by e& will be the first to incorporate EVA into an intelligent home solution to demonstrate the benefits of delivering a more intimate, humanized technology experience for their customers.”

“The Radisys and etisalat by e& collaboration helps to bring more digital services and technologies to the UAE, demonstrating how digital innovation will enable new transformative customer experiences and stimulate revenue growth,” stated Senior Vice President, Digital Adjacencies & Devices, etisalat by e&, Dr. Tamer El Toni. “The complete set of AI-based tools and building blocks in the Radisys Engage Video Assistant solution makes it easy for etisalat by e& to add interactive engagement to our intelligent home product line and deliver a more personalized experience for our customers.”

In addition to the product demonstration with etisalat by e&, Radisys’ Natasha Tamaskar, Head of Global Marketing, Business Strategy And Digital Endpoints Business will present “Humanizing Technology — How Radisys Leverages AI to Create Intimate Customer Experiences“ on October 11 at 11:30 a.m. In the presentation, Tamaskar will highlight several EVA use case examples and share best practices for seamless integration and hassle-free implementation of the world’s first 3-in-1 bot.