By Ron Chen, Bureau Chief, Asia & Oystein Bergmann, Bureau Chief, Scandinavia

Ooredoo Kuwait has partnered with Ericsson  to implement Ericsson Billing across its network. The billing system upgrade has enabled 5G evolution across Ooredoo Kuwait’s network and supported in developing competitive marketing strategies for a variety of 5G products.

Ericsson Billing has significantly improved Ooredoo Kuwait’s customer experiences and increased operational efficiency leading to better Lead to Cash (L2C). As the system implements an information security policy with centralized Identity Management (IDM) and transport layer security, it offers best-in-class billing security that is in line with Ooredoo Kuwait’s group security policy.

Ericsson Billing offers Ooredoo Kuwait a low-risk, high-reward way to collect and secure revenue streams and capitalize on business possibilities in both traditional telecommunication and digital services, such as 5G and Internet of Things (IoT). It also supports Ooredoo Kuwait in reducing the total cost of ownership by optimizing system performances to increase their self-sufficiency.

Director Technology Capability Management at Ooredoo Kuwait Dina Subuh says: “Through Ericsson Billing, we witnessed the leveraging on the flexible real-time billing capabilities to offer enhanced experiences to our large subscriber base. Evolving our billing system has brought efficient improvements across our network that has supported our ambition to drive 5G innovations and helps us accelerate the nation’s digital transformation journey.”

Vice President and Head of Ericsson Levant Countries and Global Customer Unit Ooredoo Group at Ericsson Middle East and Africa, Kevin Murphy says: “Being able to integrate well into complex Information Technology (IT) environments, the Ericsson Billing ensures smooth product and platform integration with existing components on Ooredoo Kuwait’s network. We are happy that the Ericson Billing system has supported Ooredoo Kuwait evolve its infrastructure to capture and secure new revenue streams while taking advantage of business opportunities from both traditional telecom services as well as digital services like 5G and Internet of Things.”

Ericsson Billing is a part of Ericsson’s Digital Business Support Systems (BSS) portfolio that is designed to support customer-centric business operations and digital engagement, enabling operators to monetize enhanced customer experiences and support business models for existing or future innovations. Having a longstanding partnership, this latest collaboration sees Ericsson reaffirm its commitment to continue supporting Ooredoo Kuwait capitalize on a variety of digital business prospects and aid the nation’s digital transformation journey.