By Ron Chen, Bureau Chief, Asia

TAWAL has announced the extension of its managed services partnership with Ericsson (ERIC). Under the renewed partnership, Ericsson will provide TAWAL with end-to-end operations management of its assets with high-quality standards and visibility for approximately 16,000 sites across the Kingdom of Saudi Arabia.

TAWAL and Ericsson’s longstanding partnership will continue to provide uninterrupted infrastructure services to TAWAL’s consumers with a high percentage of network availability.  As part of the modernization solutions, TAWAL and Ericsson will work together to upgrade the sites for enhanced efficiency which will contribute towards TAWAL’s sustainability goal of increasing energy efficiency and reducing greenhouse gas emissions. The partnership will also provide TAWAL with an enhanced automation scope and additional capabilities to run operations including services and energy modernization solutions.

Chief Operation Officer at TAWAL, Eng. Saeed Alshehri says: “Our partnership with Ericsson has been instrumental in helping the local market achieve operational excellence. This renewed partnership will leverage TAWAL and Ericsson’s expertise in TowerCo operations and energy infrastructure modernization to enhance further our service quality in line with our vision and commitment to be the leader in Information and Communication Technology infrastructure and in line with Saudi 2030 vision. We look forward to working alongside a pioneer partner to deliver an efficient and sustainable network infrastructure while driving value for our stakeholders.”

Vice President and Head of Ericsson Saudi Arabia and Egypt Håkan Cervell says: “By extending our Managed Services partnership, we will enable TAWAL to deliver a high-quality, uninterrupted network experience to its customers. Through our Energy Infrastructure Operations solution, TAWAL will benefit from improved operations management, enhanced network efficiency and uptime, and increased ability to achieve its sustainability goals. This partnership aligns with our ambition to support the digital transformation of Saudi Arabia in line with Saudi Vision 2030, and we are confident it will support TAWAL to achieve several business objectives and deliver significant value to all its stakeholders.”