By Cyber Era NG Special Correspondent

Effective July 1, 2023, due to changed market conditions, the TIMMUSIC music streaming service will no longer be available. At the same time, use will cease through mobile apps, TIMVISION Box apps, websites, Amazon and Google voice assistants.

With reference to the closure of this service, the customer will not have to carry out specific activities. You can, of course, uninstall the app from your mobile device, as it is no longer usable. The website will no longer be reachable, while the TIMVISION Box will remove the app through a subsequent software update. Voice assistants will no longer answer calls for this service. Finally, there will be no functions for exporting and storing personal playlists.

The prepaid mobile offers that include the TIMMUSIC service will continue to be usable without any price change, but will no longer allow the use of this music streaming service.

Customers who do not intend to accept this contractual change have the right to withdraw from the contract or switch to another operator, without penalties or deactivation costs, giving notice by July 31, 2023, according to the methods indicated in the appropriate paragraph below.

To limit any inconvenience caused, mobile customers will have the opportunity to activate the 100 Giga offer free of charge for 3 months. Activation can be done by July 31, 2023, using the link in the information message, or by calling 119 Customer Service or going to a TIM store. The offer will automatically cease three months after activation.

TIM has prepared a specific communication campaign to inform interested customers in a complete and transparent way, through:

· Personalized information SMS: with mailings made from May 29, 2023;

· WEB: information note published on the page “For Consumers – Important Communications”, reachable by clicking on the mobile section “News and Contractual changes”;

· 119 Customer Service: operators are available to customers to provide all information regarding changes to their offer.

To check the contents and cost of the offers subject to the contractual change described above, Customers can also access the MyTIM section – from the App or from the Web – where all the detailed information is available, or call 119 Customer Service.

How to exercise the right of withdrawal, pursuant to Article 98-septies decies, paragraph 5, of the Electronic Communications Code

If the customers concerned do not intend to accept the modification of the contractual conditions described above, pursuant to Article 98-septies decies, paragraph 5, of the Electronic Communication Code (Legislative Decree  August 1, 2003, n. 259), they can withdraw from the contract, terminating the line or switching to another operator, without penalties or deactivation costs, giving notice by July 31,2023 according to the procedures described below.

It is also always possible to deactivate the offer subject to contractual change, keeping the mobile line with TIM. In this case, the tariff provided by the basic profile active on the mobile line or that provided by any other offers already active on the same will apply. The Customer may activate one of the new TIM offers on the market, by accessing the MyTIM Mobile Personal Area (authenticated area) of the tim.it website or by calling 40916.

To exercise the right of withdrawal by terminating the mobile line, the Customer can fill in the “Termination request form and self-certification of line possession” directly online. Alternatively, you can download, print and fill out the same form and send it to the address indicated in the same or by PEC to the recesso_linee_mobili@pec.telecomitalia.it address, attaching a copy of the required documentation, or go to the TIM stores (to find the nearest TIM store check on: tim.it/negozi-tim) or call 119.

The aforementioned form can help the customer to manage the request for withdrawal, but it is always possible to send, alternatively, a written communication in free form, which must, however, contain the same data, being the same necessary for the fulfillment of the request. Please note that if the customer chooses to terminate the mobile line, he will permanently lose his telephone number.

If the mobile line is associated with a contract for the purchase of a product with payment in instalments (for example smartphones, tablets, etc.) or an offer with a promotion linked to the permanence of the number in TIM, before making the request for deactivation of the offer or termination of the line or switch to another operator, the customer must complete online the “Request form to exercise the right of withdrawal” or contact 119 Customer Service, so that they are not charged any penalties and deactivation costs contractually provided for in the event of early termination of the offer. By filling out the same form it is also possible to decide whether to keep the product installments active or pay the remaining installments in a single solution. The Customer may, however, communicate his willingness to pay the remaining installments in a single solution even at a later time, by contacting Customer Service.

In the event that the Customer has purchased a product through financing, in the event of deactivation of the offer or termination of the line or transition to another operator, the repayment plan contractually provided for will not undergo any change.

The 119 Customer Service is always available to provide all the necessary information on how to exercise the right of withdrawal and to help customers in filling out the relevant communication.