DRUID Forges Strategic Alliance With MoData: Pioneering AI-Powered Customer Engagement And Fintech Solutions
By Ron Chen, Bureau Chief, Asia
An AI-driven conversational leader, DRUID has announced its strategic partnership with MoData (Pty) Ltd, an emerging forerunner in AI-powered customer engagement, fintech and data-driven financial applications. This collaboration is poised to blend DRUID’s advanced conversational AI capabilities with MoData’s transformative financial business operational insights, equipping businesses with powerful tools to maximise digital adoption strategies while enhancing customer interactions.
In a move set to revolutionise the financial and digital solution sectors in South Africa, the collaboration brings together MoData’s extensive experience in the fintech, automation, and anti-fraud sectors with Druid’s innovative prowess.
According to Gartner, AI and advanced analytics are increasingly shaping the future of business strategies worldwide, making it imperative for businesses to harness these technological advancements to stay competitive. In this realm, conversational AI and automated business applications are becoming pivotal for firms aiming to achieve heightened customer engagement and data-driven decision-making.
“We are excited about the potential of this alliance. Integrating MoData’s years of customer engagement, fintech and financial application solutions expertise with DRUID’s conversational AI will provide businesses with a unique blend of actionable insights and enhanced customer interactions,” said CEO of MoData (Pty) Ltd Darren Turnbull.
According to Managing Executive – MoData Interactive, Brendan van Staaden “This partnership is the pivotal ingredient in our provision of the MoData Interactive Digital 3600 Eco-System which is the first of its kind in South Africa that offers a total customer experience management solution at all interaction touchpoints.
MoData, founded in 1989, and headquartered in Sandton, South Africa, has been a vanguard in providing data-driven, digital, and automation solutions, particularly in the financial services, retail, media, and telecommunication sectors. With this new alliance, MoData aims to bolster its commitment to providing businesses the best data-driven technologies and solutions.
“Joining forces with MoData reinforces our commitment to providing businesses with groundbreaking solutions. Their expertise in fintech and customer engagement technologies, combined with our conversational AI, will undoubtedly reshape how businesses interact with customers and strategize for growth,” commented CEO and Founder of DRUID Liviu Dragan.
“The integration of customer engagement toolsets, financial business applications and conversational AI marks an exciting juncture in the AI landscape. Our collaboration with MoData will set new benchmarks for intelligent customer interactions and data-driven decision-making,” added Senior Director, Sales, Channels and Alliances at DRUID Dragos Filastacheanu,.
DRUID’s technology is designed to seamlessly integrate with various business ecosystems. By harnessing technologies such as Machine Learning, Natural Language Processing, and voice recognition, DRUID provides intuitive, efficient, and personalised customer interactions.
This partnership underscores the growing importance and integration of AI in the fintech landscape, promising enhanced strategies and superior customer experiences for businesses worldwide.
