By Godson Umejiego, Bureau Chief, The Americas

Samsung has a long history of delivering customer-first Care experiences. Samsung Electronics America was just ranked #1 in customer satisfaction among 5G mobile devices in the 2023 American Customer Satisfaction Index Survey (ACSI).

In 2022, Samsung achieved #1 ratings for “Overall Product Quality and Service” for Mobile Phones. Samsung also offers #1 Service Center Network Coverage in the US for mobile devices.

Hear Samsung: “Walk in and access Same-day Samsung Authorized Care service covering more than 80 per cent of the United States population — at more than 900 locations for mobile product repair with a typical repair time of two hours or less. Our same-day service support is also available at 700+ UBreakiFix locations and 200+ Best Buy stores.

“With our Mail-In option, we offer nationwide coverage across all 50 states to all mobile customers to get a repair performed. For instance, our Mail-in Repair Center in Texas comprises of 23,000-square-feet of service — picture it as a clinic for your phone, with the efficiency of an assembly line. We’ll even ship an eco-conscious empty box to package up the phone or you can create a repair request on Samsung.com, get a QR code and bring your device to a UPS store for packing and shipping. Once we have your device, our team of technicians will pass it from incoming quality check, disassembly, repair, assembly, outgoing quality check — and then it’s shipped back to you.

“Our fleet of more than 450 ‘We Come To You’ vans offers in-person service to your home or business within a 30-60 minute drive — with the same highest quality service as our walk-in or mail-in facilities. Starting this summer, consumers can book a ‘We Come To You’ appointment on Samsung.com for mobile repair service and have us meet you at a location of your choice. Samsung customers can also now create an appointment for Galaxy Buds or Galaxy Watches at one of our authorized walk-in locations.”