• Launch Queue Management And Business Metrics System

By Clifford Agugoesi, Editor-in-Chief

A  Project management and technology firm, Pearly Bleuwaters International Limited and

and a research and development, design, application, and consultancy firm, MediaExper have struck a strategic partnership that would take customers’ experiences to a higher pedestal, with the launch of a  Queue Management and Business Metrics System, Cyber Era NG has learnt, exclusively.

Pearly Bleuwaters is a partner and sole representative for MediaExper in Africa, and will be responsible for installing, training, maintenance, and business operations  of MediaExper in this region, an International Business Consultant and Project Management Expert at Pearly Bleuwaters International Limited, Victor Oshodi, explained exclusively to Cyber Era NG.

Founded at the Eastern Mediterranean University (EMU) Technopark, MediaExper focuses on research and development, design, application, and consultancy for digital promotion strategy and material development covering social media, multi-media, personal communications systems, and internet applications.

Uses and Benefits of the Queue Management Systems

A Queue Management System (QMS) is an accurate, consistent, and reliable customer queue management and counting solution for capturing important business intelligence metrics. Queue Management Systems aim to maximize face-to-face customer contact point opportunities by integrating the digital and real world and helping improve customer experience. A dedicated Customer Queue Management Software platform will aid in devising an efficient solution by managing customer interaction.

The Queue Management Systems can enhance customer satisfaction and lead the way to brand loyalty and customer loyalty at banks and other financial institutions, retail markets, healthcare and public services sectors, universities, and other government premises. QMS systems also create the opportunity to determine how many people visit a business site, at the time of the visit and provide a range of key metrics about the business performance.

The data QMS can provide support to managers in making effective business decisions. With the data provided by the QMS, a business can analyze the effectiveness of their organizations on a business premises, region, national or global level and use it to drive operational improvements and increase customer satisfaction.

The common applications of a Queue Management System include Customer Flow Management, Business Process Improvement such as conversion rates, occupancy monitoring, staff scheduling and workforce management, labor optimization, analyzing the effects of advertisements and promotions and finally improving the in-store environment.

“Our aim is to maximize face-to-face customer contact point opportunities by integrating the digital and real-world and helping improve customer experience. A queue management system helps in counting solutions for capturing important business intelligence metrics.

We are open to conducting a demo presentation on a step-by-step process to show you the ways, stated the Managing Director of MediaExper, Dr. Salim hamza Ringim.

“We believe Queue Management System will bring about orderliness, customer and staff comfort, and make business transactions in the banking hall efficient,” he added.