At FutureNet Asia 2024, Huawei and the Thai operator AIS won the Customer Experience Award, for the most innovative application of AI & automation to enhance customer experience.

The award recognizes their success in Autonomous Networks in two areas:

IP Network Digital Map: provides near-real-time network visualization and alerts for anomalies such as link outages or high latency scenarios, streamlining fault identification and location to 30 minutes without manual intervention. The solution is part of the Huawei iMaster NCE-IP solution.

CX Spatial-Temporal Digital Twins: delivers event management capabilities and predicts potential problems for customers based on a geo-temporal digital twin network that monitors service SLAs, with a geo-temporal customer experience data model reflecting customer experience. The solution increases first-call resolution, improves auto-optimization tickets and reduces average customer complaint handling time from weeks to days. The solution is part of the Huawei SmartCare solution.