Korean handset maker Samsung on Monday expanded its contactless service offerings in India with the launch of a new pick-up and drop service for mobile devices to ensure the safety of its customers amid the second wave of COVID-19 pandemic that has gripped the country.
With this new addition, customers owning a Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note, and Galaxy Fold series smartphones, as well as tablets, can register for this service, Samsung said and added that its personnel will follow all the safety protocols during the pick-up and drop process.
The service, however, will be chargeable at a nominal convenience fee of Rs 199(US$2.64) for the pick-up and drop service, and Rs 99 for the drop-only service.
Samsung offers several contactless service options to its customers, including WhatsApp chat, Remote Support, Live Chat, technical support through the call center, or through do-it-yourself YouTube videos.
The pick-up and drop service for mobile devices has been launched in 46 cities across the country, including in Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varanasi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad, Vijayawada, and Visakhapatnam – for non-containment zones falling within municipal limits and with adherence to curfew rules.
“At Samsung, consumer well-being is the top priority and we are committed to taking every step to provide convenience to them and their families. The new pick-up and drop & drop-only service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation… We are hoping consumers will utilize the pick-up and drop service while they stay home and stay safe,” said Vice President, Customer Service, Samsung India, Sunil Cutinha.
